Casinoo Terms & Conditions — A complete guide to using the platform

To create an account and use the Casinoo platform, you must meet certain basic eligibility requirements. These conditions exist to protect our members and maintain a safe gaming environment.

Each individual may only open one account. Any attempt to create multiple accounts using the same mobile number, email address, device, or payment account will be detected by the system, and all associated accounts may be suspended.

You are responsible for maintaining the security of your Casinoo account. Do not share your password or login credentials with anyone.

• Keep your login credentials private — it is advisable not to share them even with family members.
• After logging in from an unfamiliar device, log out once your session is complete.
• Enabling two-factor authentication (2FA) keeps your account significantly more secure.
• If you notice any suspicious activity on your account, contact support immediately.
• To update your personal information, please contact support — changes cannot be made directly by the member.

Casinoo will never call or message you to ask for your password or OTP. If you receive such a contact, it is a scam — report it to us immediately.

All transactions at Casinoo must be made through a payment account registered in the member's own name. The use of third-party accounts or anonymous payment methods is strictly prohibited.

• Minimum deposit: ৳100 (bKash/Nagad/Rocket).
• If a deposit is cancelled for any reason before it is credited to your account, the amount will be returned to you.
• If the same amount is deposited multiple times, each transaction is processed separately.

• Minimum withdrawal: ৳500.
• Withdrawals can only be made from KYC-verified accounts.
• Withdrawals are generally processed through the same method used for the original deposit.
• To withdraw winnings from a bonus, you must first meet the wagering requirement.
• In the case of suspicious transactions, Casinoo may temporarily hold a withdrawal pending verification.

Under its Anti-Money Laundering (AML) policy, Casinoo may require additional verification for large transactions. This is done to protect our members.

Casinoo offers bonuses and promotional offers to members from time to time. Each offer has its own terms, which you should read carefully before claiming.

Attempting to claim the same bonus more than once, or using multiple accounts to claim bonuses, constitutes bonus abuse. This may result in the bonus being voided as well as account suspension.

There are specific rules that apply to all betting and gaming activity on Casinoo. These rules apply equally to every member.

• Once a bet is confirmed, it cannot be cancelled or modified (unless the match is cancelled).
• Casinoo reserves the right to void any bet placed at incorrect odds due to a technical error.
• If a match is cancelled, your stake will be refunded.
• Placing bets on opposing outcomes of the same match to guarantee a profit (arbitrage betting) is prohibited.

• All casino games are verified through third-party RNG audits.
• If a game is interrupted mid-session due to a technical error, your stake will be refunded.
• If you get disconnected during a live stream, the round result is saved on the server and will be visible once you reconnect.

Certain activities are strictly prohibited at Casinoo. These restrictions exist to protect all members and to maintain the integrity of the platform.

For prohibited activities, Casinoo may take the following actions: temporarily or permanently closing the account, forfeiting any winnings or bonuses earned, and reporting information to the relevant legal authorities.

Casinoo firmly believes that gaming is for entertainment — not a source of income. The mental and financial wellbeing of every member matters to us.

• Each member can set their own deposit, loss, and session time limits.
• You can take a cooling-off period (from 1 day up to 6 weeks) at any time.
• Once a self-exclusion request is submitted, your account can be deactivated for a period of 6 months to 5 years.
• Any attempt to open a new account during an active self-exclusion period will also result in that account being closed.
• Any account found to belong to a person under 18 will be suspended immediately.

If you feel you may be experiencing a gambling problem, contact Casinoo support directly or Responsible Gaming Go to page.

Casinoo is committed to keeping members' personal information secure. For full details on how data is collected, stored, and used, Privacy Policy Available on the page.

• Members' personal information is never sold to third parties.
• Information may be shared with authorities when required by law or for investigative purposes.
• Members may request deletion of their personal data; however, KYC records will be retained as required by law.

If you have a dispute or complaint regarding anything on Casinoo, please follow the steps below.

Casinoo may update these terms and conditions as needed. Any changes will be announced via a notice at the top of the website and sent to your registered email.

• Members will be notified at least 7 days in advance of any significant changes.
• Continued use of the platform after changes take effect will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you have the right to close your account.

Effective Date of Current Terms: January 2026. All previous versions prior to this date shall be considered null and void.

If you have any questions about the Terms & Conditions, Help Center visit the page or write to us directly at support@casinoo.world.